Our experience spans over 20 optimization situations both in-house areas, as well as in service companies.

The size of the business units included up to 10.000 employees, the respective project duration was 6 months to 3 years.

Our functions included anything from project management to executive functions as board/managing directors (CEO, COO, CRO).

HOTLINE

T +49 (0)911 9657818

Project examples In-house

Project management restructuring of an in-house organization of a leading life science – company

  • Managed restructuring
  • Consolidation of in-house site into a Competence Center
  • Definition routing strategy
  • Renegotiation and adaptation of the compensation model for a service provider

Project management restructuring of an in- house organization of a leading German energy supplier

  • Managed restructuring
  • Centralizing of all service activities
  • Creation of a multimedia routing platform
  • Process harmonization- and automatization
  • Renegotiation and adaptation of the compensation model for a service provider

Project examples Outsourcing Provider

Restructuring and sale of international customer service technical support service, part of a listed AG

  • Managed the restructuring as a CEO
  • Development and sales
  • 2 Add-on acquisitions
  • Opening of an off-shore location for the English speaking market
  • Management of the post-merger integration for the purchaser
  • EBITDA increase by 100 %, increase of corporate value by 200 %

Financial and operational restructuring of a leading customer service provider in D/A/CH

  • Managed the restructuring as a CRO and general management as a CEO
  • Final restructuring agreement and qualification collective agreement
  • Strategic reorientationas aBPOprovider (3 Carve-Out Deals realized)
  • M&A (Acquired competitors with a 40 million € turnover and 1.500 FTE)

EXPERTISE

Customer Service

APPROACH

Pace

TEAM

Management